Terms & conditions

Last updated 24 August 2026

These are the terms that apply when you join Up Your Maths or book one of our events. We've written them to be read, not skimmed — they're short, and they say what we actually do. If anything is unclear, email hello@upyourmaths.co.uk before you sign up.

1. Who's who

Up Your Maths is run by Hassan Chaudhry, a sole trader based in Manchester ("we", "us"). The membership agreement is between us and you, the parent or guardian — you must be 18 or over and the person paying. Your child is the student, but the contract, the account, and all communication about billing sit with you. How we look after your family's information is covered by our privacy policy.

2. What the membership is

Every plan includes our two weekly live online sessions — a masterclass on Tuesdays and an exam workshop on Thursdays, at 7pm for Foundation and 8pm for Higher — plus recordings of those sessions and a monthly topic summary. Students may attend both the Foundation and Higher sessions if they wish. The membership is for students in Years 9, 10 and 11.

Every session, on every plan, is taught by a qualified maths teacher with GCSE examining experience.

3. Who it's for

Up Your Maths is built for students in Years 9, 10 and 11 working towards GCSE maths, at either Foundation or Higher tier.

If your child is younger than Year 9 but you think they'd cope with the content, get in touch — we're happy to take younger students by agreement, and the free first session is a good way for everyone to find out. Students resitting GCSE maths are welcome whatever year group they're in, including Year 11s carrying on to a November resit.

Our sessions are for school-age students, so we don't take adult learners. Everyone in the room being the same age group is part of what makes it work, and it's the right thing for the students we do teach.

4. Your first week is free

Before you pay anything, your child comes to a full week of sessions free of charge — both the Tuesday masterclass and the Thursday exam workshop, so they see how the two fit together. No card details are needed to book it. One free week per student.

5. Prices and payment

Membership is a monthly subscription, paid in advance by card through Stripe. Your payment date each month is the date you first subscribed.

We bill for ten months a year, September to June. There are no payments in July or August. If you join part way through the year, your first payment covers the month you join. Memberships restart automatically in September unless you tell us otherwise, and Year 11 memberships finish at the end of June once the exams are done.

Our prices are the full amount you pay. We're not currently VAT registered, so no VAT is added on top.

Founding prices are locked in. If you join at a founding price, that price stays yours for as long as your membership continues without a break. If you cancel and later rejoin, you rejoin at the prices in force at that time.

Standard (non-founding) prices may change from time to time; existing members will always get at least 30 days' notice before any change affects them. If a payment fails, we'll let you know and retry; if it still fails, access is paused until payment is sorted, and we'll never quietly keep charging a card that isn't working.

6. Our guarantee

First week free. If your child attends every session in their first month and does the homework, and you still don't feel they've improved, we refund that month in full. One refund per family.

To claim, email us within 14 days of the end of your first paid month. "Every session" means every live session included in your plan during that month (or its recording watched within the week, if a clash was genuinely unavoidable — tell us at the time, not afterwards). Refunds go back to the card you paid with, within 14 days of us agreeing the claim.

7. Your legal cooling-off rights

Because you sign up online, you have a legal right to cancel within 14 days of subscribing. If sessions have run during those 14 days and your child has taken part, we can deduct a fair amount for what's already been provided and refund the rest. This sits alongside, not instead of, the guarantee above — which is more generous.

8. Cancelling and changing plan

You can cancel any time, yourself, from your own account — no phone call, no notice period, no awkward conversation. Cancellation stops future payments; your child keeps access until the end of the period you've already paid for. We don't refund part-months except under the guarantee or your cooling-off rights.

You can move up or down a plan whenever you like. Moving up can start straight away — we charge a fair, pro-rated difference for the rest of the month, and your normal payment date doesn't change. Moving down takes effect from your next payment date. Founding pricing follows you: whichever plan you move to, you pay its founding price.

9. How one to one sessions work

Your monthly payment for One to One covers four private sessions, normally taken at the same weekly slot. We say "a month" because that's how it's paid, but what you're buying is four sessions — so a short month, a family holiday or a week of illness never costs you a session.

One to One can continue through July and August if you'd like it to. It doesn't run automatically over the summer — we'll ask in June whether you want to carry on.

10. Sessions and scheduling

Sessions run every week from September to June, including half terms, Easter and the Christmas holidays. We'll tell you in advance about any one-off changes. If we have to cancel a session at short notice, we'll provide a recording or a replacement session — if we can do neither, we'll credit that session's fair value to your next payment.

If your child misses a Tuesday or Thursday session, the recording is there. Small Group sessions are live only — a missed one isn't refunded or carried over.

One to One scheduling: your private session is arranged at a fixed weekly time with your child's teacher. If you need to move it, give at least 24 hours' notice and it carries over as described above. A private session missed without notice is used, not refunded.

11. Who teaches your child

The Tuesday masterclass and Thursday exam workshop are taught by Hassan. Small Group sessions have a consistent teacher for the group, and One to One students are paired with their own teacher.

Occasionally that changes. If Hassan is unwell or unavailable, another qualified teacher covers the session. If a teacher leaves us, your child is paired with another one. We'll tell you in advance wherever we can, and where we can't, we'll tell you as soon as possible.

Every teacher who takes a session is a qualified maths teacher, holds an enhanced DBS certificate, and is chosen by Hassan personally. If a One to One pairing isn't working for your child, tell us and we'll change it — no awkwardness, and no charge.

12. What you'll need at home

Sessions run on Zoom, so your child will need a device that runs it — a laptop, tablet or phone is fine — and a reliable internet connection. They'll also need paper and a pen, because they work through questions by hand as we go rather than typing. A quiet space helps more than anything else.

For One to One, they'll need a working camera and microphone, as those sessions run with cameras on.

We'll send session links in good time, and the Tuesday and Thursday sessions are recorded — so if your internet drops during one of those, the lesson isn't lost. If your connection or device fails during a Small Group or One to One session, get in touch and we'll sort something out; we'd rather find a fair answer case by case than apply a rule. If the problem is at our end, clause 10 applies and we'll replace the session or credit you.

13. Homework

Homework is set and marked through an online platform. We'll tell you which one when your child joins, and add them to our class so we can set work and see how they're getting on. If your child's school already uses the same platform, that's no problem — they can be in more than one class.

If your membership ends, we remove your child from our class, so they'll stop receiving our assignments and we'll stop seeing their work. Their own account and work history stay with them.

14. Recordings and materials

The Community sessions — the Tuesday masterclass and Thursday exam workshop — are recorded so members can rewatch them. Students join those with cameras and microphones off and ask questions in the chat, so recordings show teaching and chat messages, never children's faces or voices. Small Group sessions are live only and not recorded; cameras are optional there, at the teacher's discretion. One to one sessions run with cameras on so student and teacher can actually work together, and are not recorded unless you ask us to. Recordings, worksheets, papers, and all other materials are for your own child's use as a member — they must not be shared, published, or passed on, during or after membership.

15. One membership per student

A membership covers one named student. Login details, session links and recordings are for that child only and mustn't be shared with anyone outside your household.

Brothers and sisters are welcome at half price. A second child living at the same address can join Community for 50% of the founding price. Each child needs their own account and their own login, so we know who's in the room and can report on their progress properly. The sibling rate applies to Community; Small Group and One to One are full price, because those are limited places.

If a friend of your child would like to come along, they're genuinely welcome — just send them to us and their first week is free, same as anyone else.

16. Conduct and safeguarding

Sessions are for students, and the chat is part of the classroom. We expect the same standards as any classroom, and we'll remove a student from a session for behaviour that disrupts others' learning. If it keeps happening, we may end a membership, refunding any full unused period.

All our teaching staff hold enhanced DBS checks. Students should only ever contact us through the official session and channels — never privately. At home, you're responsible for your child's environment and their supervision during online sessions.

17. Our right to decline or end a membership

We can decline a membership application, and in rare cases end an existing membership. We'd only do this where we have a good reason — for example if a student's behaviour is affecting other students' learning after we've raised it, if a parent is abusive towards our teachers, if session links or materials are being shared, if payments repeatedly fail, or if we genuinely can't meet a student's needs in the format we teach.

If we end a membership, we'll tell you why, and we'll refund any full period you've paid for but not used. Where a student has unused One to One sessions, clause 9 applies.

We won't end a membership because a student is struggling, asks too many questions, or isn't making the progress anyone hoped for. That's the job.

18. When something outside our control stops a session

Occasionally something happens that neither of us can do much about — a power or internet outage in our area, Zoom being down, severe weather, illness, or restrictions on gatherings. We won't be liable for the disruption itself, but we will put the teaching right: we'll arrange cover, reschedule, provide a recording, or credit your next payment. If a run of sessions is affected and we genuinely can't make them up, we'll refund that period.

If something outside our control means an Up Your Maths Live session can't go ahead, we'll let you know as early as we can and set a new date. Those events are free, so there's nothing to refund.

19. Up Your Maths Live

Our free in-person session runs monthly and is open to students in Years 9 to 11, member or not, with places booked through Eventbrite. Parents may drop off or stay. Places are limited to the room's capacity, and we may decline or cancel bookings if the event is oversubscribed or can't safely run. We don't photograph or film students at events without a parent's explicit consent.

Students are supervised during the session itself. If you're dropping off rather than staying, please stay reachable on the number you booked with, and collect your child promptly when the session ends — responsibility for your child outside the session time is yours.

20. What we promise — and what we can't

We promise qualified teaching, honest feedback, and sessions that run when we say they will. We can't and don't guarantee any particular grade — nobody honestly can. Progress depends on attendance, homework, and the work your child puts in between sessions, which is exactly why our guarantee is built around those things.

21. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything else the law says can't be limited. Beyond that, our total liability to you is limited to the membership fees you've paid us in the 12 months before the issue arose. We're not liable for exam results, or for interruptions caused by your own equipment or internet connection.

22. Changes to these terms

If we change these terms, we'll update this page and give existing members at least 30 days' notice of any change that affects them. The same notice applies if we materially reduce what a plan includes — improvements and additions don't need notice. If you don't accept a change, you can cancel before it takes effect.

23. If something goes wrong

Tell us. Email hello@upyourmaths.co.uk and we'll reply within three working days, usually much sooner. Most things turn out to be a misunderstanding or a fixable problem, and we'd always rather hear about it than have you quietly cancel.

24. Notices

We'll contact you by email at the address on your account, and that counts as valid notice — so please keep it up to date. Anything you need to send us goes to hello@upyourmaths.co.uk.

25. If part of these terms doesn't hold

If any part of these terms turns out to be unenforceable, the rest still applies.

26. The legal bits

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. Nothing in them affects your statutory rights as a consumer.

Questions: hello@upyourmaths.co.uk